Head of Lifecycle Operations Central Europe (m/f/d)
Lifecycle Operations ensures the business success of our customers in the different life phases of our products with services, service parts and consumables. A global network of approx. 2,700 employees with its customer orientation and professionalism forms the basis for the implementation of Heidelberg's digital strategy. Lifecycle Operations Central Europe with approx. 450 employees stands for Heidelberg Service in Germany, Switzerland, Italy and Greece (D, CH, IT, GR). As a service provider, we ensure the high-quality and cost-efficient installation and warranty of new machines. Through the continuous further development of our innovative service product portfolio and our international organization, we make a significant contribution to the business success of the Heidelberg Group.
 
Your tasks:
  • As the responsible person for the Lifecycle Operations function for the Cluster Central Europe (D, CH, IT, GR), you will ensure the efficiency of our service delivery together with the service managers in the market companies
  • Further development and implementation of the Lifecycle Operations organizational structure and procedures together with an international management team
  • Implementation of operative key figures as well as efficiency and quality oriented management
  • Generating sales opportunities (leads) with your team, which enable our sales team to carry out targeted activities
 
Our requirements:
  • Successfully completed economic or technical studies and relevant professional experience in technical service with management responsibility as well as professional knowledge in the areas of service processes and service controlling
  • Strong customer orientation
  • Entrepreneurial thinking for the successful further development of the Division
  • Understanding of mechatronic interrelationships and functional processes
  • Negotiating skills, assertiveness and confident manner with our customers
  • Flexibility, resilience, communication skills, empathy and the ability to reflect are among your personal strengths
  • Business fluent English, intercultural experience makes the entry easier
  • A pronounced team spirit and a process- and goal-oriented working style complete your personality

Location: Wiesloch-Walldorf
Heidelberger Druckmaschinen Vertrieb Deutschland GmbH
HR-B3-CE, Volker Oettgen
phone +49 6222 82 67922